Do you think that Email Conversation is the best way to resolve Customers queries or difficulties ?

Just think for a minute ! You are doing some important work using internet, suddenly there is no internet connection. What you will do now ?.... I know some of you will try some troubleshooting steps on your own, but still internet doesn't comes up. So what next ? Of course you will call your ISP (Internet Service Provider) to resolve this problem. 

Recently I also had an similar problem, but not with internet connection. I was facing some difficulties while doing online bill payment on freecharge.

That day, I saw freecharge website with new user interface. I entered the details (Consumer no. & Cycle no.) for paying Reliance Electricity bill, but when I clicked on Submit, the screen went blank. I refreshed the page, tried with multiple browser also but same problem. I thought Email will the best way to contact freecharge customer care, but....checkout this screenshot what happened later !!

Screenshot of Email Service:-

This Email Conversation started on 29 May and went up to 6th June...but I didn't got the proper resolution for the difficulties which I faced during bill payment.

I heard many times that Email is the professional way to communicate, but not in every situation. I believe Email conversation takes more time to resolve any problem as compared to other methods (Chat/ Call), isn't it ? 

For example: I had one doubt regarding validity while doing Vodafone Recharge, then I have used Chat service and I got answer within few minutes.

Screenshot of Chat Service:-

Whenever I want quicker resolution from Customer Care, I Call them and my problem is solved faster than Email or Chat Service.

Conclusion:

I think Quick resolution to Customer queries or difficulties can be solved in this sequence:

1^st - Call 

2^nd - Chat 

3^rd - Email

What do you think about this ? Please comment below...